Simple Terms.
A Better Experience.

Welcome to ZAROON Global, available at zaroon.pk. By accessing or using our website, you agree to comply with these Terms & Conditions and any applicable policies referenced on the website.

If you do not agree with these terms, please do not use the website or place an order through it.

These terms should be read together with our Privacy Policy, Shipping Policy and Return & Refund Policy, where applicable.

You agree to use the website lawfully and in a way that does not interfere with its security, operation or availability for other customers.

You must not:

• Use the website for fraudulent, unlawful or misleading activities.
• Submit intentionally false order details or impersonate another person.
• Attempt to disrupt the website, bypass security measures or gain unauthorised access.
• Copy, scrape, reproduce or misuse website content in violation of applicable rights or laws.

We may investigate suspected misuse and take appropriate action where reasonably necessary and permitted by applicable law.

We aim to present our products, descriptions, listed ingredients, sizes and prices as accurately as reasonably possible. Product photographs and on-screen colours may appear slightly different depending on your device or display settings.

Please read the product packaging, listed ingredients and directions before use. If you have a question about suitability or ingredients, contact our support team before placing your order.

Our products are not a substitute for professional medical diagnosis, prescribed medication or treatment. No specific medical outcome or guaranteed result is promised unless expressly supported by an applicable, verified product claim.

If a product arrives damaged or materially different from what was ordered, contact us so we can review the matter under our return process.

When placing an order, you are responsible for providing accurate contact information and a complete delivery address.

Submitting an order is a request to purchase the selected products. An order acknowledgement does not necessarily mean the order has been finally accepted or dispatched.

We may contact you to verify order details, delivery information or payment arrangements. Where an order cannot be fulfilled, we will communicate the available next steps.

Please check your cart, selected products, quantities and delivery details before submitting the order.

Product prices are displayed on the website in Pakistani Rupees (PKR), unless otherwise stated. The applicable product price is the price displayed at checkout when you place your order.

Product availability and listed prices may change. Where a product becomes unavailable or a material pricing error is identified before fulfilment, we will take reasonable steps to contact you and explain the available options.

We do not charge delivery fees under our current free-delivery policy for orders within Pakistan. If a future promotion or particular checkout condition changes this arrangement, the applicable terms should be clearly displayed before purchase.

The payment methods available for your order will be shown at checkout. Our store supports Cash on Delivery, and card payment may be offered where the relevant payment gateway is enabled.

Please follow the payment instructions displayed during checkout. We do not ask customers to share their full card details, PINs or one-time passwords through WhatsApp or a website contact form.

If a payment issue occurs, contact our support team and provide the relevant order or transaction reference without sharing sensitive security credentials.

ZAROON currently offers delivery within Pakistan. Under our current policy, delivery is free and no delivery charge is added to eligible orders.

Delivery time may vary according to the destination, courier availability, weather, operational conditions and other factors outside our reasonable control. Any estimated delivery time is an estimate rather than a guaranteed arrival date.

Customers must provide a correct address and a reachable contact number. If delivery cannot be completed because the details are incorrect, the recipient is unavailable or delivery is otherwise unsuccessful, we may contact the customer to arrange the next steps.

If a parcel arrives visibly damaged or appears incorrect, please contact us promptly and retain the packaging and any relevant photographs where possible.

If you need to change or cancel an order, contact our support team as soon as possible and provide your order details.

We will check the order's status and explain whether the requested change or cancellation can be accommodated. Changes may not be possible after an order has been packed or dispatched.

If an order cannot be changed or cancelled at the requested stage, our support team will explain any available options under the applicable return policy.

We want customers to have a satisfactory experience. If a product does not meet your expectations, arrives damaged or is different from what you ordered, you may contact us to request a return.

How to Request a Return

• Contact our WhatsApp support team and share your order details.
• Explain whether the product is damaged, incorrect or simply does not meet your expectations.
• Where relevant, provide photographs of damage and retain the original packaging if possible.
• Wait for our team to confirm the applicable return instructions before sending the item back.

Refunds

After reviewing your request, we will explain the applicable resolution and, where a refund is approved, the available refund method and process.

Refund processing depends on the circumstances of the return and, where relevant, the payment method and service provider involved. We will communicate any applicable steps directly to you.

We do not specify a fixed return window or refund processing deadline in these general terms. If separate published Return & Refund Policy terms apply, please read those terms before placing an order.

Products should be used only as directed on their packaging and product information pages. Check the listed ingredients and directions before use, especially if you have known sensitivities or concerns about suitability.

Our oils are intended for external personal-care use according to their respective instructions. Avoid contact with eyes and discontinue use if irritation occurs.

Individual responses vary. ZAROON does not promise that every customer will experience the same results. Product information on this website is not intended to replace professional medical advice, diagnosis or treatment.

If you experience persistent pain, significant hair loss, a serious skin reaction or another ongoing health concern, consult a qualified healthcare professional.

The ZAROON name, logo, branding, website design, written content and other materials displayed on this website may be protected by intellectual property rights.

You may browse the website and use its information for personal, non-commercial purposes. You must not copy, reproduce, distribute, modify or commercially exploit our protected material without appropriate permission, unless permitted by applicable law.

Third-party names, logos and materials remain subject to their respective owners' rights.

When you browse the website, place an order or contact our team, personal information may be processed as explained in our Privacy Policy.

Please review our Privacy Policy for information about data collection, use, sharing, retention and privacy-related requests.

By providing order or contact details, you should ensure that the information is accurate and that you are authorised to provide it for the purpose concerned.

We aim to keep the website accurate, accessible and secure, but we cannot guarantee uninterrupted availability or that every technical issue will be resolved immediately.

To the extent permitted by applicable law, ZAROON is not responsible for losses arising from events outside our reasonable control, such as third-party service interruptions, courier disruptions or temporary website unavailability.

Nothing in these terms is intended to exclude or limit a consumer right, liability or remedy that cannot lawfully be excluded or limited.

We may update these Terms & Conditions when our products, website features, payment arrangements, delivery procedures or applicable requirements change.

The current version will be displayed on this page. Where appropriate, we will update the page's revision information and provide any notice required by applicable law.

We encourage customers to review these terms periodically, especially before placing an order.

If you have a question about these Terms & Conditions, your order, delivery or a return request, contact our support team using the details below.

Please include your order reference when contacting us about an existing purchase. Do not send payment passwords, card security codes or one-time passwords through email or WhatsApp.