If a product does not meet your expectations, you may contact ZAROON Global to request a return. We also ask customers to contact us if an item arrives damaged, defective or different from what was ordered.

Each request will be reviewed based on the details provided, the condition of the product and the applicable consumer requirements.

To help us handle your request efficiently, follow these steps:

If your order arrives damaged, defective or incorrect, please contact us as soon as reasonably possible

• Include your order reference and a description of the issue.
• Where possible, share clear photographs of the item and its packaging.
• Keep the original packaging and product available while we review your request.
• Wait for our team to provide the appropriate return instructions.

After reviewing the information, we will explain the available resolution under our return process and applicable requirements.

A return or refund request may require a review of the order details and the reported issue. We may request additional relevant information where needed to understand the request.

Once the review is complete, our support team will communicate the outcome and explain any next steps.

Nothing in this policy is intended to remove consumer rights that cannot lawfully be excluded or limited.

If a refund is approved, our team will explain the refund arrangement applicable to your order. The method may depend on how the order was paid for and the circumstances of the approved request.

Cash on Delivery Orders

For Cash on Delivery orders, the customer has paid at delivery rather than through an online checkout transaction. If a refund is approved, our support team will confirm the agreed refund method and any required details.

Card Payments

If card payment is available at checkout and was used for your order, our team will explain the applicable refund process after the request has been reviewed.

Please do not send card PINs, one-time passwords or full payment security credentials through WhatsApp or email.

The time required to review a request or complete an approved refund may vary depending on the circumstances and the payment or transfer method.

We will communicate the applicable next steps and any available timing information when responding to your request.

We do not promise a fixed refund processing period in this general policy. Please contact support if you need an update on an existing return or refund request.

To help us review requests accurately, please:

• Provide your correct order reference and contact details.
• Describe the reason for the return as accurately as possible.
• Provide photographs or other relevant information if requested.
• Follow the return instructions confirmed by our support team.
• Package items appropriately when a return has been arranged.

Please do not ship products to an address supplied by an unverified source. Contact our official support team first.

For a return request, a damaged-item report or a question about a refund, contact ZAROON Global through our official WhatsApp Business channel.

Please include your order reference when contacting us about an existing purchase. Our team will review your enquiry and guide you through the applicable process.