Your Privacy.
Our Responsibility.

ZAROON Global operates the website zaroon.pk and offers personal-care products, including Pain-Off Oil and Fall-Off Hair Oil.

In this policy, “ZAROON”, “we”, “us” and “our” refer to the business operating this website. “You” and “your” refer to visitors, customers and people who contact us.

This policy applies to information collected through our website, online store, contact forms and customer support communications.

The information we receive depends on how you use our website and which features you choose to use.

Information You Provide

• Your first name and surname.
• Your email address and telephone number.
• Your delivery address and any billing details requested at checkout.
• Products ordered, order references and order-related details.
• Messages, questions, feedback and other information you submit through our contact form or customer support channels.
• Account details if customer accounts are enabled and you choose to register.

Order and Payment Information

Our current payment option is Cash on Delivery (COD). We may keep the selected payment method, order value, order status and related transaction records needed to process and manage your purchase.

We do not need card details to process a standard Cash on Delivery order. If additional payment services are introduced, this policy will be updated to explain the relevant processing arrangements.

Technical and Usage Information

Depending on our hosting, security, cookie and analytics configurations, our website or service providers may process information such as an IP address, browser type, device information, pages visited, timestamps, error logs and cookie identifiers.

We will describe optional tracking practices according to the tools actually enabled on the website.

We use personal information for relevant business purposes, including:

• Receiving, confirming, processing and fulfilling orders.
• Arranging delivery and communicating about order status.
• Responding to product questions, contact-form messages and customer support requests.
• Reviewing cancellation, return, damaged-item and refund enquiries.
• Maintaining records needed for business administration, accounting, security and dispute handling.
• Operating, troubleshooting and improving our website and customer experience.
• Identifying spam, misuse, suspicious activity and technical problems.
• Meeting applicable legal obligations and responding to valid legal requests.

We do not sell personal information as a standalone commercial product. We also aim to limit the collection and use of information to purposes relevant to operating our store and supporting our customers.

Marketing Communications

If we introduce newsletters, promotional messages or similar marketing features, we will use personal information for those purposes only as permitted by applicable requirements. Where required, we will provide an appropriate way to opt out.

ZAROON currently offers delivery within Pakistan and free delivery under its current delivery policy. Cash on Delivery is the current payment option.

To fulfil an order, we need relevant information such as your name, contact number and delivery address. We may share necessary delivery details with the courier or delivery provider responsible for carrying your parcel.

The delivery provider may process that information according to its own procedures and applicable requirements. You should provide complete and accurate information when placing an order.

Returns, Damaged Products & Refund Requests

If a product is unwanted, damaged, incorrect or otherwise subject to a return request, we may use relevant order details and communications to review and manage the request. Please contact our support team before sending a product back so we can explain the applicable steps.

Return eligibility and any refund arrangements are handled under our published return and refund terms and applicable requirements.

We may disclose relevant personal information to service providers when needed to operate the store, fulfil a request or meet an applicable obligation. Depending on which services are actually used, these may include:

• Website and hosting providers: to operate, store and secure the website.
• Store and form services: WordPress, WooCommerce, Contact Form 7 and relevant extensions that process orders or messages.
• Delivery providers: to transport orders and support delivery-related enquiries.
• Email service providers: to deliver website notifications and customer correspondence.
• Analytics or advertising providers: only where relevant tools are configured and used.
• Professional advisers or authorities: where needed for legal obligations, security, fraud prevention or the establishment or defence of legal claims.

We do not authorise service providers to use customer details for unrelated purposes merely because they receive information to perform a service for us. Their own privacy terms may also apply to their processing activities.

Cookies and similar technologies may be used to support essential website functions, remember preferences, maintain store features, improve security and, where enabled, understand site usage or measure advertising.

Essential Website Cookies

Store functionality may require technologies that support activities such as maintaining a shopping session, processing checkout steps or remembering relevant preferences.

Analytics and Advertising Tools

If services such as Google Analytics 4, Meta Pixel or comparable tools are enabled, they may collect or receive information about website visits, interactions, browser or device details and advertising events, according to their configuration.

We will update this section if these tools are activated or our tracking practices materially change. Where consent is required for non-essential cookies or tracking, the appropriate consent process should be provided before that processing begins.

You may be able to control cookies through browser settings. Blocking essential cookies may affect some website or checkout functionality.

We provide WhatsApp Business support at +92 306 9276660. If you contact us through WhatsApp, we may receive your phone number, profile information made available to us, and the messages and attachments you choose to send.

WhatsApp is an external service operated separately from our website. Its own terms and privacy practices apply to information processed through the platform. Please avoid sending unnecessary sensitive information through chat.

Our website may also contain links to third-party websites or services. When you follow an external link, the external provider's privacy terms apply to your subsequent activity.

We retain personal information for as long as it is reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, returns, dispute resolution, business records and applicable legal or accounting obligations.

Different records may need different retention periods. For example, customer messages may be retained while a query is being resolved, while order records may need to be kept for longer to support legitimate business or recordkeeping needs.

Where information is no longer needed, we will consider deleting, anonymising or securely disposing of it, subject to applicable obligations and technical limitations.

We aim to protect personal information through appropriate technical and organisational measures. Depending on the relevant system, these may include access controls, software updates, website security measures, secure connections and backups.

Access to customer information should be limited to people and service providers who need it for legitimate operational purposes.

No website, electronic transmission or storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security, but aim to address risks responsibly and respond appropriately to suspected security incidents.

Depending on the laws applicable to you, you may be entitled to request access to certain personal information, correction of inaccurate details, deletion of eligible information or withdrawal of consent where processing relies on consent.

You can also contact us to correct a delivery detail, ask questions about how your information is used, or raise a privacy-related concern.

To protect customers, we may need to verify your identity before responding to a request. Some information may need to be retained where required for legitimate business purposes, legal obligations, dispute resolution or recordkeeping.

You can submit a request through our contact form or WhatsApp support using the contact details at the end of this policy.

Our online store is intended for people who can lawfully make purchases and use the website. We do not knowingly seek to collect personal information from children for purposes that are not appropriate for them.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the situation and take appropriate steps where necessary.

ZAROON currently offers delivery within Pakistan. However, some website or communication service providers may operate infrastructure in other countries.

Where a service provider processes information outside Pakistan, the relevant provider's arrangements and any applicable legal requirements may affect that processing.

We may update this Privacy Policy to reflect changes in our store, products, technology, service providers or applicable requirements.

When we make changes, we will update the “Last updated” date shown near the beginning of this page. If a change requires a more specific notice under applicable requirements, we will take appropriate steps to provide it.

We encourage customers to review this page periodically.

If you have a question about this Privacy Policy, want to request access to your information, or need to raise a privacy concern, contact ZAROON Global through one of the channels below.

We will review privacy enquiries and respond according to the nature of the request and applicable requirements.